Thank you for choosing Buffet Crampon and the ClariMate.

This manual contains instructions and technical information for ClariMate, your gateway to silent practice and the realm of digital music.

TABLE OF CONTENTS

• About the ClariMate
  • How Does It Work?
  • Box Contents
  • Buttons and LED Functions
• Getting Started
  • Charging
  • Assembly
  • Firmware Update
  • Note Recognition
  • Adjusting the ClariMate Airflow and Breath Response
  • Reed Calibration (Beta)
• Standalone, USB, and Bluetooth Modes
  • Standalone
  • USB
  • Bluetooth
• ClariMate Application
  • Note Display Tab
  • Note Training Tab
  • Synth Controls Tab
  • Reed and Breath Controls Tab
  • MIDI Tab
• Using the ClariMate as a MIDI Controller
• Cleaning Instructions
• Troubleshooting and Support
  • Common Issues:
    • My ClariMate is not working correctly
    • My ClariMate will not turn on, what should I do?
    • My ClariMate is playing wrong notes/my ClariMate is not responding quickly
    • The breath recognition on my ClariMate is too sensitive/not sensitive enough
    • My ClariMate reed does not work/will not calibrate
    • There is no sound coming through my headphones
    • I’m experiencing Bluetooth connection issues

About the ClariMate

The ClariMate is a reversible hybrid instrument manufactured in the UK and designed in partnership with Buffet Crampon and Audio Inventions LTD that allows you to use your clarinet for silent practice and digital music creation. It uses high precision sensors and patented note recognition technology to translate reed, breath, and fingerings into digital signals. Connect your wired headphones to the ClariMate to play silently with a virtual, sample-based clarinet synthesizer, or connect it to a computer, tablet, or phone to use it as a MIDI controller and unlock the possibilities of digital music creation. 

How Does It Work?

High precision sensors within the ClariMate translate reed and breath control into digital signals. Fingering is detected through the use of a patented audio stimulus technology, which is the soft continuous buzzing sound that is produced by the ClariMate. Because the ClariMate needs to continuously measure this audio stimulus, it is not recommended for use in live performance or with an amplifier, as this will interfere with the ClariMate’s fingering recognition. The ClariMate can be used in standalone mode without the use of a computer, phone, or tablet, but must be connected to the ClariMate app for setup and configuration. For the best playing experience, it is recommended to calibrate the ClariMate note detection to your own instrument. Be aware that drastic changes in temperature can also interfere with the ClariMate’s note recognition capabilities, and that the ClariMate works best with an instrument that is at room temperature.

Box Contents

• USB A to C cable

• Carrying case

• 2 Active Reeds

• ClariMate unit

• Breath tube

• 3 plugs of diameters 2mm, 3mm, and 4mm

• 3 replacement O-rings

Buttons and LED Functions

Pressing button 1 turns the ClariMate on in Standalone Mode. This will be indicated by a green light. Pressing it again turns the ClariMate off.

Holding button 3 while pressing button 1 turns on the ClariMate in Bluetooth Mode. This will be indicated by a blue light.

Holding button 4 while pressing button 1 turns on the ClariMate in USB Mode. This will be indicated by an orange light.

Holding buttons 3 and 4 at the same time while pressing button 1 turns on the ClariMate in Safe Mode. This will be indicated by a yellow light.

Pressing buttons 3 and 4 will turn the volume of the ClariMate up or down.

NOTE: Do not blow into the ClariMate until you hear the soft buzz of the audio stimulus. Blowing during startup can disrupt the breath sensor calibration process.

Getting Started

Charging

It is recommended that you charge the ClariMate for up to 8 hours before using it for the first time by plugging it into a compatible AC adapter. 

Important: The ClariMate can be damaged by USB cables that support Quick Charge technology. The best way to avoid this is to use only USB A to C cables, such as the one included with the ClariMate.

Assembly

1. Slide the black end of the breath tube over the air vent in the bottom of the unit.

2. Insert the grey end of the tube into the barrel of your assembled clarinet, then firmly twist your ClariMate into the barrel of your clarinet.

3. (Optional) Place the Active Reed onto your mouthpiece, positioning it the same way you would with an ordinary reed, and fasten it in place with your ligature.

4. Insert your mouthpiece into the barrel of the ClariMate.

5. (Optional) You may choose to increase the air resistance by inserting one of the included plugs into the end of the breath tube. The plug labeled “D2” will provide the most resistance, while the plug labeled “D4” will provide the least.

Firmware Update

It is highly recommended to do a firmware update before getting started to ensure that you are benefitting from the most recent improvements to the ClariMate. To do a firmware update, you will need to download the ClariMate application for Windows or MacOS, and connect your ClariMate to the application in USB mode. The application can be found in the Apple App store or on our website at https://clarimate.us (USA/Canada) or https://clarimate.eu (Europe).

Once you have downloaded the ClariMate app for Windows or MacOS, follow these steps to update the firmware:

1. Connect your ClariMate to your computer with the provided USB cable.

2. Turn on the ClariMate in USB mode by holding down the top left button (4) while powering on the unit. You’ll know that the unit is in USB mode if the orange light on the top left of the unit remains lit.

3. Open the ClariMate app on your computer, and wait while the app establishes a connection with the ClariMate. When a connection has been established, the orange LED will begin to flash slowly, and you’ll see a bright green light next to the word “Connected” in the bottom left corner of the ClariMate application.

4. If your ClariMate has outdated firmware, you will be prompted to update to the latest version. The Training Set that is currently in use on your ClariMate will automatically be saved to the Note Training Manager (for more information about Training Sets and the Note Training Manager, refer to the Note Training Tab section of the ClariMate Application chapter of the manual).

If you choose not to update the firmware, you can update it later from the Tools menu.

Note Recognition

Every clarinet is unique; even clarinets with the same make and model will be slightly different. The ClariMate should be able to recognize the notes on most modern clarinets, but the note recognition can always be improved through the Note Training process. If you are experiencing latency or note recognition problems, this can be addressed by using the ClariMate application to “train” the ClariMate to recognize the notes on your particular instrument. See the Note Training Tab section in the ClariMate Application chapter for more information.

Adjusting the ClariMate Airflow and Breath Response

The ClariMate was designed with flexibility in mind. Clarinetists use a wide range of mouthpiece and reed combinations, resulting in different levels of air resistance which greatly affects the player’s breath control and playing experience. To provide you with something that most resembles your setup, ClariMate comes with three plugs that can be inserted into the breath tube to change the air resistance, and a Breath Sensitivity dial that affects the breath response (see Reed and Breath Controls tab in the ClariMate Application chapter for more information on the Breath Sensitivity dial).

The way that you combine these two variables will be a result of your personal preference and may require some fine tuning. Here are some settings that might help you get started:

For a free-blowing, responsive setup, try:

Plug: None

Breath Sensitivity: 100

For a responsive setup with more air resistance, try:

Plug: D2

Breath Sensitivity: 100

For a free blowing setup that requires you to use a lot of air, try:

Plug: None

Breath Sensitivity: 50

For a setup that requires a lot of air while offering a lot of air resistance, try:

Plug: D2

Breath Sensitivity: 50

Reed Calibration (Beta)

The ClariMate includes specially designed Active Reeds that allow you to exercise fine control over the pitch of the ClariMate’s embedded synth, or send pitch bend messages via MIDI. This functionality is optional; cane or synthetic reeds may be used in place of the Active Reed if you do not wish to use this feature. If you use a cane or synthetic reed, take care that it does not vibrate as you play, as this will disrupt the breath sensor and note recognition. This can be avoided by placing your reed further away from the tip of the mouthpiece than you would for ordinary, acoustic play.

The Active Reeds require calibration in order to function properly. This can be done on the Reed and Breath Controls tab of the application. Active Reeds should be recalibrated each time they are placed on the mouthpiece. To calibrate the reed, the ClariMate needs to measure the open and closed positions of the reed. 

The closed position can be calibrated in two ways:

For beginning or intermediate players: Press your thumb against the tip of the reed to hold it against the mouthpiece

For intermediate to advanced players: Place the mouthpiece in your mouth and assume a firm embouchure, as though you are playing with perfect tone and intonation

The open position can be calibrated by simply removing your thumb from the tip of the reed, or by removing the mouthpiece from your mouth.

Tip: Active Reeds are best calibrated after they have been played for a minute or two. This allows the optical sensor of the ClariMate to compensate for the buildup of condensation on the ClariMate unit and the mirror on the Active Reed.

Tip: If you are using a cane or synthetic reed in place of the Active Reed, be sure to turn off the Active Reed functionality in the app to avoid playing out of tune. See the Reed and Breath Controls tab section of the ClariMate Application chapter for more information.

Note: The Active Reeds are designed to be used with hard rubber mouthpieces. They may not function correctly if your mouthpiece is made of a different material, like plastic. If you have questions about the material of your mouthpiece, please contact the manufacturer.

Standalone, USB, and Bluetooth Modes

The ClariMate has three operating modes: Standalone, USB, and Bluetooth. The ClariMate enters these modes from a powered-off state, so you will need to turn the ClariMate off before switching modes. For more information, see the Buttons and LED Functions section in the Introduction chapter. 

Standalone

Standalone mode allows you to play your ClariMate free of any cables or devices. Your ClariMate will remember any settings that you applied in Bluetooth or USB mode.

USB

USB mode allows you to connect your ClariMate to the ClariMate app on a Windows or MacOS computer via the included USB cable. This is useful for changing settings, calibrating, and customizing your ClariMate, as well as for using it as a MIDI controller. Firmware updates must be done in USB mode.

Bluetooth

Bluetooth mode allows you to connect your ClariMate to the ClariMate app on an iOS, Android, MacOS, or Windows device. This is useful for changing settings, calibrating, and customizing your ClariMate, as well as for using it as a MIDI controller on iOS, MacOS, and Windows. When using Bluetooth mode for the first time, you must pair the ClariMate with your device through your device’s Bluetooth settings page before connecting within the ClariMate application.

In Bluetooth mode, your ClariMate can act as a receiver for audio, allowing you to stream audio from your device to your ClariMate so that you can listen to it in your headphones, alongside the sound of the ClariMate.

Note that while the ClariMate can receive audio over Bluetooth, it cannot send audio from its embedded synthesizer over Bluetooth. For this reason, it is not possible to use the ClariMate with Bluetooth headphones or a Bluetooth speaker.

ClariMate Application

The ClariMate app allows you to change the settings on your ClariMate, adjusting it to your preferences and your clarinet. It’s available on Windows and MacOS computers, as well as iOS and Android phones and tablets. You can connect to the app via Bluetooth, or via USB for the Windows and MacOS versions. The app can be downloaded from https://clarimate.us (USA/Canada) or https://clarimate.eu (Europe).

Minimum requirements:

• Windows 10

• MacOS 11

• iOS 14

• Android 8.1

Note Display Tab

1. Shows one of the possible fingerings for the note you are currently playing.

2. Shows the name of the note as well as the quality of recognition: 

Green: Outstanding - Note is recognized with more than 99% confidence.

Yellow: Good - Note is recognized with more than 97% confidence.

Red: Bad - Note is recognized with less than 97% confidence. Retraining recommended.

3. Shows the currently played note on a treble staff.

4. Menu with access to the following:

Note Range: Gives the option to extend the fingering range of the ClariMate up to C6.

Power Options: Allows you to configure automatic shutoff for the ClariMate.

Factory Reset: Returns the ClariMate to its default settings and reinstalls the Factory Training Set.

5. Allows you to access the different tabs of the app. The current tab is highlighted in gold.

6. The battery monitor shows how much battery your ClariMate has left and gives you information about its current charging status.

7. The Bluetooth button opens a window that allows you to connect your ClariMate to the application via Bluetooth.

8. The light next to the word “Connected” shows the connection status of the ClariMate.

Green: Connected via USB

Blue: Connected via Bluetooth

Dark green or red: Not connected.

9. This toolbar gives you access to the following buttons (note that these buttons are located in the menu icon for the iOS and Android versions of the ClariMate app):

Help:

About: Gives you information about the current app and firmware version.

    About Qt: Information on the toolkit used to create the ClariMate app.

Read the Manual: Opens lnk.bio/clarimate in your web browser, where you can find the user manual and other useful resources.

Tools:

Update Firmware: Update to the latest available firmware.

Update Firmware from local directory: Opens a file browser to search for locally available firmware.

Update App: Updates the ClariMate app to the latest version (Windows only)

Language: Set the ClariMate app language to English, French, Spanish, German, Chinese, or Japanese.

Note Training Tab

Use this tab to load, modify, or create a Training Set for your ClariMate. The Training Set is an important component of the note recognition technology used by the ClariMate. When you place your fingers on the clarinet, the ClariMate uses a Training Set in combination with the audio stimulus to determine the note that you are playing.

The included Factory Training Set should work with most clarinets, however, if you are experiencing latency or note recognition problems, it is recommended to create your own Training Set.

It is important to know that all of the ClariMate’s additional settings – volume, breath sensitivity, transposition, MIDI settings, etc – are saved as part of the Training Set.

1. Enters training mode (bottom screen), allowing you to modify or create a Training Set.

2. Shows the confidence with which a fingering is recognized by the ClariMate. 99% or more is outstanding, and 97% or more is good. Consider retraining any notes that are less than 97%.

3. Takes you to the Note Training Manager screen, where you can save a currently loaded Training Set, load a previously saved Training Set, or delete unused Training Sets.

4. Shows the range of the currently loaded Training Set.

5. Shows one of the possible fingerings for the selected note.

6. This light will turn on when you blow into the ClariMate to train a fingering. Do not move your fingers while the red light is on.

7. The selection wheel allows you to select which note to train. You can also use the +/- buttons to the left and right of the wheel.

8. Saves your Training Set modifications to your ClariMate unit and returns you to the default screen.

To create or modify a Training Set, follow these steps:

1. Connect your ClariMate to the ClariMate app via Bluetooth or USB.

2. Go to the Note Training tab.

3. Click or tap Start Training in the top left of the app.

4. Use the wheel or the +/- buttons to select the note that you want to train.

5. Finger the note that you have selected, and blow one short, staccato breath into the mouthpiece. The calibration process will begin once the breath sensor is no longer receiving air. Do not move your fingers until the red light in the app has gone out and the ClariMate stops producing sound through the headphones.

6. Once the red light has gone out, the next note up in the chromatic scale will automatically be selected. At this point, you are free to repeat steps 4 and 5 to train any other notes.

7. When you are finished training, click/tap “Finish Training” on the left hand side of the screen. This will automatically save the new Training Set to the ClariMate, overwriting the Training Set that was previously on the ClariMate.

8. At this point, you will be prompted to save a copy of the Training Set to the app. This will allow you to reload the same training set later, which can be useful if you need to restore your settings. The training set will be automatically labeled with the date and time, but you may want to give it a more descriptive name, such as the model of your clarinet.

9. Once the Training Set has been saved to the application and the stimulus on your ClariMate has started again, you are free to return to the note display tab and resume playing.

10. You can view the note recognition quality from the Note Training tab at any time. Ideally, the quality reading should be above 98%.

Synth Controls Tab

1. Selecting this allows you to set the ClariMate volume using the dial or +/- buttons on the right.

2. Selecting this allows you to set the ClariMate transposition using the dial or +/- buttons on the right. Once a transposition is chosen, click “Load” to confirm. The ClariMate will take up to a minute to load the new transposition. This does not affect the outgoing MIDI notes (for more information see the MIDI Tab section below).

3. Allows you to choose between five presets for transposition.

4. Allows you to set the level of the ClariMate audio stimulus, an important component of the note recognition technology. This should be set to a “Loud” when in a noisy environment.

Reed and Breath Controls Tab

1. When the reed is active, this gauge shows the position of the reed, with 100 being all the way open and 0 being a normal playing position. The ClariMate will play in tune between 0 and 10.

2. Toggles the reed between “Off” and “Live.” When “Off” is selected, the ClariMate will automatically play in tune.

3. Represents the breath pressure data. The player must blow past the light blue threshold to make a sound on the ClariMate.

4. Begins the reed calibration procedure. Follow the prompts to calibrate the reed. For more information, see the section Reed Calibration above.

5. Toggle between Player-Blow and Auto-Blow. Player-Blow is the standard function, while Auto-Blow will cause the ClariMate to make sound by itself without input from the player.

6. Use this dial or the +/- buttons to adjust the breath sensitivity. Do not blow while adjusting this parameter. The lower the setting, the more air will be required from the player to make a sound.

MIDI Tab

When the ClariMate app is opened, it automatically creates a virtual MIDI port called “ClariMate MIDI Out.” You can select this as your MIDI input in other music creation applications, such as virtual synthesizers or digital audio workstations, allowing you to control these applications with the ClariMate. For more information see Using the ClariMate as a MIDI Controller. 

1. Allows you to choose which MIDI CC message is sent by the breath sensor. Cycles between CC2 (Breath), CC7 (Volume), and CC11 (Expression). CC11 is the default.

2. Allows you to choose between a constant MIDI velocity and a dynamic MIDI velocity. Choosing a constant velocity will cause every note to be sent with a MIDI velocity of 80, while choosing dynamic will send a different MIDI velocity based on the breath pressure level of each note.

3. Choose which MIDI channel the ClariMate app will use to send messages. Options are 1 through 16.

4. Allows you to choose between Playing Mode (default) and Transcription Mode. Playing Mode sends Note Off messages for the current note in a phrase after a subsequent Note On message, allowing for better legato playing in most synths. Transcription Mode sends Note Off messages for the current note in a phrase before a subsequent Note On message, allowing for better compatibility with music notation software.

5. Allows you to switch between three Pitch Bend modes: Clarinet, Classic, and MIDIMate. Clarinet mode emulates the pitch bend characteristics of a normal clarinet by limiting the maximum amount of pitch bend available on a per note basis. MIDIMate mode does the same thing in a manner that is compatible with our companion application, MIDIMate. Classic allows for unrestricted pitch bend down for every note..

6. Allows you to see your breath pressure level.

7. The MIDI Transpose option allows you to transpose the outgoing MIDI notes. MIDI Transpose does not affect the transposition of the internal ClariMate sounds.

8. Clears all outgoing MIDI messages in the case of a stuck note or other MIDI issues.

9. Disables the “ClariMate MIDI Out” virtual MIDI port.

Using the ClariMate as a MIDI Controller

MIDI is an acronym for “Musical Instrument Digital Interface,” and it is a communications protocol that transmits musical information in a digital environment. Much like sheet music is used to communicate musical information between musicians, MIDI was created to communicate musical information between digital devices such as synthesizers, samplers, computers, and MIDI controllers, such as the ClariMate. MIDI is not audio; it is more like a “recipe” for creating audio. The ClariMate sends the following four types of MIDI data:

    Pitch: The note that you are playing.

Velocity: The intensity, or dynamic of the note. For the ClariMate, this defaults to a constant value of 80, as MIDI CC messages are typically a more useful way to control dynamics on digital wind instruments.

MIDI CC: Control Change messages (also known as MIDI CC messages) can be used to control dynamics independently of Velocity, allowing for expressive techniques such as crescendos and diminuendos within a single note. They can also be used to dynamically modify any number of parameters on a synthesizer or sampler, allowing for limitless expressive control. On the ClariMate, breath sensor data is conveyed through MIDI CC messages, and you can choose which MIDI CC is used in the MIDI tab of the ClariMate app.

Pitch Bend: Used to convey expressive variations in pitch such as vibrato. This information is produced by the ClariMate reed.

As a MIDI controller, the ClariMate can communicate with hundreds of other music creation applications through the ClariMate app’s virtual MIDI port. However, while the ClariMate is compatible with other music applications, there are few which take advantage of the ClariMate’s expressive breath control capabilities. This is why Buffet Crampon has partnered with Acousticsamples to create MIDIMate, a free, simple to use, and easy to understand MIDI sampler made for the ClariMate that gives you access to five different expertly designed instruments: clarinet, tenor saxophone, trumpet, flute, and viola. MIDIMate can be downloaded from our website at https://clarimate.us (USA/Canada) or https://clarimate.eu (Europe).

MIDIMate is programmed to “listen” for breath control data transmitted via CC11. If you have configured the ClariMate to send breath control data via CC2 or CC7, then MIDIMate will not function correctly. Similarly, there are other software synthesizers designed for digital wind instruments that require breath data to be sent via CC2 or CC7. If your ClariMate is not working as expected with these programs, consult the manual for the application that you are trying to use with the ClariMate to find out what CC message that application is expecting to receive.

Cleaning Instructions

1. Make sure your ClariMate is fully turned off and unplugged.

2. Remove the rubber tube by pulling lightly until it comes off. Once removed, the tube can be washed with water and air dried.

3. Your ClariMate can be cleaned with a dry cloth.

4. The ClariMate reed can be cleaned carefully with warm water and air dried.

5. Do not put any cleaning material through the ClariMate breath hole or inside the headphone or charging ports, as this may damage the unit and void your warranty.

6. Do not put any liquids on the ClariMate as this may damage the unit and void your warranty.

Troubleshooting and Support

Common Issues:

Below are some common issues and how to fix them. Please see the Support section of the ClariMate website at https://clarimate.us (USA/Canada) or https://clarimate.eu (Europe) to access our most up-to-date collection of articles and tutorial videos. 

If you can not solve your issue, please contact us at:

• https://clarimate.freshdesk.com/support/home ((USA/Canada)

• https://clarimate-europe.freshdesk.com/support/home (Europe)

My ClariMate is not working correctly

If the specific issue you are experiencing is not listed in the Common Issues section of this manual, or if you cannot fix the issue, we recommend first trying a Factory Reset on the ClariMate. This will replace the current Training Set on your ClariMate with the Factory Training Set reset all parameters to their default settings.

1. Connect your ClariMate to the app via USB or Bluetooth

2. Click on the menu icon in the top left hand corner of the screen

3. Select Factory Reset

If the issue persists, we recommend reinstalling the firmware by following these steps:

1. Be sure that you are using the most recent version of the ClariMate app for Windows or MacOS. You can update the ClariMate app by downloading the most recent version from the App store or from our website, https://clarimate.us for North America, or https://clarimate.eu for Europe.

2. Be sure that your ClariMate is fully charged by connecting it to a wall adapter with the supplied cable for at least eight hours.

3. Connect the ClariMate to the ClariMate app on your computer via USB

4. In the toolbar on the top left, click Tools, then click Update Firmware

My ClariMate will not turn on, what should I do?

1. Be sure that you are using the most recent version of the ClariMate app for Windows or MacOS. You can update the ClariMate app by downloading the most recent version from the App store or from our website, https://clarimate.us

2. Be sure that your ClariMate is fully charged by connecting it to a wall adapter with the supplied cable for at least eight hours. After that, follow these instructions to turn the ClariMate on in Safe Mode:

• Press and hold the Volume Up and Volume Down buttons

• While holding down the buttons, press and release the Power button

• Continue to hold down the Volume Up and Volume Down buttons until the yellow LED lights up

Once the ClariMate is turned on in safe mode, connect it via USB cable to the ClariMate app. From the Tools menu in the app, select Update Firmware.

My ClariMate is playing wrong notes/my ClariMate is not responding quickly

This is likely a result of the Training Set that is currently loaded onto the ClariMate. You can use the “Note Training” tab of the ClariMate app to train the ClariMate to better recognize certain fingerings, or load a Training Set based on the model of your clarinet (if available). For more information, read the Note Training Tab section of the ClariMate Application chapter of the manual.

Be aware that the ClariMate is not to be used with an amplifier or in loud environments, and that extreme temperatures can affect the note recognition capabilities of the ClariMate. Be sure that your ClariMate and your clarinet are at room temperature before use.

Also be aware that the ClariMate should be pushed all the way into the barrel, and that the barrel should be pushed all the way into the clarinet.

The breath recognition on my ClariMate is too sensitive/not sensitive enough

In the “Reed and Breath Controls” tab of the ClariMate app, decreasing the Breath Sensitivity will increase the amount of air required.

To increase the air resistance, add one of the included plugs to the ClariMate tube. Plug D4 will add the least amount of air resistance, while D2 will add the most.

For more information see the Adjusting the ClariMate Airflow section of the Getting Started chapter.

My ClariMate reed does not work/will not calibrate

Issues with reed calibration may be caused by the material of your clarinet mouthpiece. The Active Reeds are designed to be used with hard rubber mouthpieces and may not function correctly if your mouthpiece is made of a different material, like plastic. If you have questions about the material of your mouthpiece, please contact the manufacturer.

Issues with the Active Reeds may also be due to a manufacturing defect with the ClariMate’s carrying case. We regret to inform you that ClariMates with serial numbers below 5756 may have been shipped with a faulty case that may have damaged the included reeds. If you are using a hard rubber mouthpiece and experiencing issues with your reeds, please contact us.

There is no sound coming through my headphones

1. Try adjusting the volume level, either in the app or by using the volume buttons on the unit

2. Try using a different set of wired headphones

3. Check the breath sensor meter in the Reed and Breath Controls tab of the application. If the meter is not moving, try the following:

   1. Adjust the Breath Sensitivity Dial

   2. Be sure that your breath is reaching the breath sensor – it may be that the opening between the mouthpiece and active reed is closed, or that something else is blocking the airflow

4. Try a Factory Reset

I’m experiencing Bluetooth connection issues

Be sure that the ClariMate is in Bluetooth mode (blue led) and that Bluetooth is enabled on your device.

Be sure to connect first through your device’s Bluetooth connection settings page before attempting to connect in the app.

Android users should be sure that location permissions, communications permissions, and battery permissions are enabled for the application. Deleting and reinstalling the app will prompt you to enable these settings if you haven’t already.

If you still cannot connect, erase your ClariMate from your phone/tablet/computer’s list of previously paired Bluetooth devices. Restarting your phone/tablet/computer can also help.